CINCINNATI — The Cincinnati Bengals shared how ticket holders can get a refund after Monday night’s game was canceled after Buffalo Bills safety Damar Hamlin went into cardiac arrest.
If you are a season ticket member:
If you are a season ticket member your tickets, as long as your parking will automatically be credited to your account. No action is required. If you prefer a refund instead of an account credit you can find out more here.
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If you are a season ticket member and resold your tickets through Ticketmaster:
If you are a season ticket member who resold your tickets through Ticketmaster, Ticketmaster will reverse the resale transaction of your tickets. If you have already received payment for the resale of your tickets from Ticketmaster, you will be responsible for returning these funds.
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If you purchased single-game tickets:
The price of your tickets, any related fees, along with your Bengals parking (if applicable), will automatically be refunded back to the payment method used when you purchased your tickets.
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If you purchased single game tickets and resold them through Ticketmaster:
Prior to processing your refund, Ticketmaster will reverse the resale transaction of your tickets. This may take several business days. After the resale reversal has been processed, the price of your tickets, any related fees, along with your Bengals parking (if applicable), will automatically be refunded back to the payment method used when you purchased your tickets.
If you purchased resale tickets through a secondary market platform other than Ticketmaster:
Please contact customer support of the platform where you purchased your tickets.
For more information about ticket refunds you can visit here or call (513) 621-8383.
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