FAIRBORN — A family was shocked to find that their tickets for a concert at the Nutter Center were transferred out of their Ticketmaster account.
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As reported on News Center 7 at 11:00, the Middleton family got tickets to see the Trans-Siberian Orchestra on Dec. 7.
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“It’s not about the money. It’s the experience I would’ve had with my dad,” Dawn Schroder said.
Schroder bought the tickets for her father Curtis Middleton, who’s currently being treated for stage 4 cancer.
Middleton told his daughter that all he wanted for Christmas was to see a holiday concert live.
“What breaks my heart the most is, I don’t know how many of his days are left. This could be my last Christmas with my dad and I wanted to give him this,” Schroder said.
“Unfortunately, with this new treatment plan I have to go through, it’s going to be more intensive and I’ll be monitored all the time,” Middleton said.
Schroder logged on to Ticketmaster to look at the tickets on Dec. 7 but found that someone transferred them out of her account without permission.
“They were gone, so I went out of the app, went back in and I couldn’t find them,” Schroder said.
News Center 7 reached out to Ticketmaster for more answers on Tuesday.
“Overall, our digital ticketing innovations have greatly reduced fraud compared to the days of paper tickets and duplicated PDFs. Having that digital history is also how we are able to investigate the situation and restore fans’ tickets in nearly every case, with most getting confirmation that their tickets were recovered within 48 hours. The top way fans can protect themselves is setting a strong and unique password that isn’t used elsewhere for all accounts – especially for their personal email which is where we often see security issues originate. Scammers are looking for new cheats across every industry, and tickets will always be a target because they are valuable, so Ticketmaster is constantly investing in new security enhancements to safeguard fans.”
— -- Ticketmaster spokesperson
Schroder said the company did not offer her any type of refund or help, so she reached out to her state representative.
“I talked to House Representative Scott Lipps and he told me ‘Unfortunately Dawn, I would like to say you’re unique but you’re not.’ He goes, ‘This is happening everywhere in the country, they’re aware of it,’” Schroder said.
News Center 7 will continue to follow this story.
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