Community members frustrated after hours-long Verizon network outage

DAYTON — Thousands of people across several states noticed their phones weren’t working properly on Monday.

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As reported on News Center 7 at 6:00, some Verizon Wireless customers haven’t been able to send text messages or make phone calls all day.

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According to Downdetector, there were more than 104,000 reports of issues with Verizon service as of 11:25 a.m.

Dozens of customers went to the Verizon store near the Dayton Mall looking for answers.

Employees inside said they are just going to have to wait it out.

One employee told News Center 7 that cell phones will work when they are connected to WiFi, but can’t make calls or send texts without it.

Around 5 p.m., Verizon posted on social media saying its engineers are making progress on the network issue.

Hamilton resident Amanda Henderlight told News Center 7 that this outage came at a horrible time.

“I was going home, I had a wreck in West Virginia, we traveled through the flooding and now I’m here at home, trying to get back to my house,” Henderlight said. “I’m thankful to be home, I just wish that my phone worked. I use it for quite a bit, but especially to keep up with my children.”

Employees told News Center 7 that they don’t know what caused this outage or when it will be fixed.

News Center 7 will continue to follow this story and provide updates.

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