TROY — People told us they are seeing electric bills by as much as up to $400 more than what they normally pay.
As reported on News Center 7 at 5:30, some have had a hard time getting answers from AES Ohio.
Karen Burk has lived in Troy for about 20 years.
She’s had the same power company, AES Ohio, for most of that time.
“Yeah, I’ve been with them probably a good 10, 15 years,” Burk said.
She keeps the thermostat steady.
“I keep it at 72. All winter long,” Burk said.
There’s been a sudden inconsistency that is really costing her.
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“The pricing in my billing,” Burk said.
She said AES told her she’d be getting a new meter.
Now, she’s noticed fluctuations in her monthly bills.
Burk doesn’t think the changes are matching her power usage habits.
She wants AES to check the meter to make sure it’s being read correctly.
“I get with AES and basically I get passed around from person to person … I get hung up on,” Burk said.
Burk said she’s noticed other Miami Valley moms talking about her exact concerns in a group on social media.
People have said their bills have suddenly jumped anywhere from $200 to $300 a month.
A post from one family said they got a $450 increase on their most recent bill.
All of them, like Burk, want an explanation from AES.
“One: why this much? Two: why is nobody coming out? And three: what are you going to do to resolve this?” Burk said.
News Center 7 reached out to AES who sent the following statement:
“AES Ohio is aware of an issue regarding December bills estimating unusually high for an isolated group of customers. We are investigating the situation and working to identify the impacted customers.
We kindly ask our customers to pay their bill as usual. If you are unable to pay the full amount, please pay what you can to remain in good standing. Overpayment to actual use will be credited to the customer’s account.
AES Ohio recognizes the importance of accurate billing. Once the issue is resolved, we will ensure that your bill is corrected promptly and accurately.
We understand the concerns expressed by our customers and apologize for any inconvenience this may have caused. There will be no negative impact on customers’ accounts.”
We will continue to follow this story.
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