UPDATE 12:11 p.m.: DownDetector.com — a Netherlands-based web site that tracks Internet service outages worldwide — ranked the Time Warner as No. 1 among its top 10 service outages of the week. The site registers user complaints and reports about services not working correctly, sifting through Twitter, direct report to its web site and other sources.
DownDetector.com co-founder Tom Sanders said the outage was the worst Time Warner service interruption in terms of reports registered to his site. The outage resulted in 16,160 reports over just 15 minutes at its height.
“That’s definitely big,” Sanders said.
Normally, the site registers about 6,000 reports per hour worldwide, he said.
“This was by far the biggest yesterday,” Sanders said.
Asked if this was a common problem for Time Warner, he said Time Warner doesn’t seem to do worse than Comcast or other competitors in the U.S.
UPDATE 10:49 a.m.: Time Warner Cable Cincinnati-area spokesman Michael Pedelty says the two-hour Internet service outage or instances of intermittent service was resolved by about 10 p.m. Monday.
What he can’t say yet is exactly why it happened.
“We’re still digging in to find the root cause of what the issue was,” Pedelty said. “But we were able to re-route traffic, our Internet traffic and our on-demand service traffic.”
Asked if it was possible the company’s servers were hacked, he said, “We’re looking into that. I’m not going to speculate on what may or may not have happened. If that were the case, we will report that.”
He could not say why Ohio, Kentucky and parts of Wisconsin were affected. And he couldn’t give an exact number of customers affected.
“It would be all of our customers in Green Bay, Milwaukee … Cleveland, Columbus, Cincinnati, Louisville, Lexington. Primarily, our Midwest customers,” he said.
UPDATE @6:49 a.m.: Time Warner Cable is reporting service has been restored to customers in the midwest.
@TWC_Help tweeted around 6:30 a.m. “The area issue has been restored for the Midwest.”
In earlier tweets, Time Warner told customers in areas where service has been restored to try rebooting power to their modem and router if it still wasn’t working.
UPDATE @6 a.m.: Time Warner Cable customers throughout the region continue to report outages this morning.
@TWC_Help is tweeting to some users that there are still outages in their areas, and advising others to try rebooting power to the modem and router.
UPDATE @ 1:30 a.m. 12/1/2015: Time Warner Cable customers have reported fewer outages over the last few hours, but many are still reporting no service.
According to downdetector.com, only 68 customers have reported outages in the last hour, but many have commented service has not been restored. Areas recently reporting to the cite include Dayton, Los Angeles, Cincinnati, and Chicago.
Other media reports cite a Time Warner Cable spokesperson said all services were restored around 10 p.m. after a two hour outage, but the cause was unknown.
No other official statements have been made by the provider.
UPDATE @ 9:39 p.m. 11/30/2015: All of Ohio, Kentucky, most of Indiana, a large section of Wisconsin and New York City are among the areas reporting that Time Warner Internet is down, downdetector.com is reporting.
There are outages being reported as well in San Francisco, Los Angeles and in east Texas.
Minutes ago, @TWC_Help Tweeted the following update: “Ohio, Wisconsin and Kentucky customers, we are continuing to work to resolve the internet issues in your area. Thank you.”
FIRST REPORT
Twitter is buzzing tonight with reports that Time Warner Cable Internet is on the fritz.
@TWC_Help has Tweeted the following, “unfortunately there’s a known issue we’re working to resolve.
No ETR but we hope to have service restored soon.”
That Tweet went out about 9:15 p.m.
We’ll update this developing report as we get information.
